Shipping Policy
At Finn Devices, we are committed to delivering your products in a timely and efficient manner. Please read our shipping policy below for detailed information about shipping times, costs, and procedures.
1. Order Processing Time
- Once your order is placed, it will be processed within 1-2 business days (Monday to Friday, excluding holidays).
- You will receive an order confirmation email once your order is successfully placed.
- After processing, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods and Delivery Times
We offer standard shipping for all orders. Delivery times vary based on your location:
- Local Delivery: Products will be delivered within 3-7 business days after shipment.
- International Delivery: Delivery times may vary based on the destination country. Typically, international orders will arrive within 7-14 business days.
Please note that delivery times are estimates and can be affected by factors such as weather, holidays, or customs delays.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the size and weight of the items ordered, as well as your delivery location.
- Free shipping may be offered on select orders, promotions, or as specified on our website.
4. Order Tracking
Once your order has been shipped, we will send you a tracking number. You can use this number to track the status of your delivery. Please note that it may take up to 24 hours for tracking information to update.
5. Delays and Issues
While we strive to ensure timely deliveries, external factors such as weather, shipping carrier delays, or other unforeseen circumstances may affect delivery times. If your order has been delayed, please contact our customer service team, and we will assist you in tracking your shipment.
6. Damaged or Lost Packages
- If your package is damaged or lost during shipping, please contact our customer service team within 7 days of receiving your order or expected delivery date.
- We will work with you to resolve the issue, either by replacing the product or offering a refund, depending on the situation.
7. Shipping Address
- Please ensure that you provide an accurate shipping address at checkout. Finn Devices is not responsible for delays or issues caused by incorrect or incomplete shipping information.
- If you need to update your shipping address, please contact us immediately after placing your order, before it ships.
8. Contact Us
For any questions or concerns regarding shipping, please contact our customer service team: [email protected]