Return and Refund Policy

At Finn Devices, we strive to ensure you are satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund policy under the following terms:

1. Eligibility for Return

You are eligible for a return if:

  • The product is defective or damaged upon arrival.
  • The product does not match the description provided on our website.
  • You request a return within 7 days from the date of delivery.

2. Return Process

To initiate a return:

  • Contact our customer service team at [email protected] within 7 days of receiving your product.
  • Provide details about the issue ( damaged or defective product) and include your order number, and we will guide you through the return process.
  • Products must be returned in their original, unused condition, along with all packaging, manuals, and accessories that were included in the shipment.

3. Refund Process

  • Once we receive the returned product, we will inspect it to confirm the issue. If the product meets our return criteria, we will process your refund.
  • Refunds will be issued to the same payment method used at the time of purchase, and the refund process may take up to 14 business days.
  • Please note, shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

4. Non-Returnable Items

We cannot accept returns on the following items:

  • Products that have been used or altered after delivery.
  • Products not returned in their original condition (including packaging).
  • Any non-defective product returned after 7 days from the delivery date.

5. Exchanges

If you receive a defective or damaged item, we will offer an exchange for the same product, subject to stock availability. Please follow the return process to initiate an exchange.

6. Damaged or Defective Products

If your product is damaged or defective upon arrival, please contact us immediately with images of the damaged item and packaging. We will provide you with a return label and arrange for a replacement or refund, depending on the product’s availability.

7. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at: [email protected]